1. Introduction

This Returns and Refunds Policy explains how customers can return items purchased on supreme-edge.com and request a refund or exchange.

2. Eligibility for Returns

To be eligible for a return, items must meet the following conditions:
– Request made within 2 days of delivery.
– Items must be unused, unworn, unwashed, and in their original packaging with tags attached.
– Proof of purchase (receipt or order confirmation) is required.
Certain items such as underwear, swimwear, and clearance sales are non-returnable for hygiene and safety reasons.

3. Return Process

To initiate a return:
– Contact our customer service team at [email protected].
– Provide your order number, details of the product, and reason for return.
– Our team will provide return instructions and the return address.

4. Refunds

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.
– Approved refunds will be processed within 7-14 business days.
– Refunds will be issued to the original payment method, less any applicable shipping or handling charges.

5. Exchanges

We offer exchanges for defective, damaged, or incorrect items. If the requested replacement is unavailable, we will issue a refund or store credit.

6. Non-Returnable Items

The following items are not eligible for return:
– Undergarments and swimwear.
– Gift cards or digital purchases.
– Items marked as final sale.
– Products damaged due to misuse or negligence.

7. Return Shipping Costs

Customers are responsible for return shipping costs unless the return is due to our error (defective, damaged, or incorrect product). Shipping fees are non-refundable.

8. Contact Information

For assistance with returns and refunds, please contact us:
Supreme Edge Clothing Ltd
Address: 43, Olayiwola Street by Charity Road, New Oko Oba, Lagos
Email: [email protected]
Phone: 08100046559